Privacy Policy

Welcome to Playha ("the Website"), an online destination for engaging in social casino gaming experiences. Operated by Lamantin ("the Company," "we," "us," "our"), we are clients of Ray Gaming Software ("the Provider"), providers of white-label social casino platform solutions.

This Privacy Policy is dedicated to all users ("End Users", "you", "your") who interact with the Website. By engaging with the Website, you consent to the data handling practices detailed in this document. We prioritize the safeguarding of your privacy and the ethical processing of your personal data.

Herein, we describe the variety of information we might collect during your visit or use of the Website and our approach to gathering, utilizing, safeguarding, and sharing that information.

We urge you to thoroughly review this Privacy Policy to grasp our methods and principles concerning your data. Should you disagree with any aspect of these practices, the alternative is not to use the Website. Your use of the Website signifies your acceptance of this Privacy Policy.

Please be aware that this Privacy Policy is subject to modifications over time (refer to the section on Modifications to the Privacy Policy). Continual use of the Website following any updates implies your acceptance of those changes, so we recommend reviewing this policy regularly.

1. Types of Information Collected

As we deliver services through the Website, we gather a variety of information types, including:

1. Personal Identification Information (PII): During registration or when updating your profile, you may provide us with PII like your name, email address, telephone number, and birth date.
2. Technical Data: Information regarding your internet connection, devices used to access the Website, and details of your interactions with the Website, including IP addresses and data collected via cookies, web beacons, and similar tracking technologies, are collected.
3. User-Created Content: The Website may permit the posting of content by users, such as texts, comments, images, and other media. Posted content is accessible to the public and may be utilized by them.
4. Financial Information: For purchases made on the Website, such as buying additional virtual coins, we collect financial details including credit card numbers and billing addresses.
5. Information from Social Media Services: By logging into the Website using third-party social media services, we may access information based on your privacy settings with those services, which might include profile details, profile images, and contact lists.

Additionally, we utilize external services like analytics tools to collect, monitor, and assess such information to improve our Website's functionality. These external providers maintain their privacy policies, which outline their handling of this information.

2. Utilization of Collected Information

The collected information serves multiple purposes in our operations:

1. Service Provision and Maintenance: Your information is crucial for account setup, customer support, and the seamless operation of our services. It aids in delivering game features, processing transactions, handling queries, and overall service provision.
2. Service Enhancement: By analyzing usage trends and user preferences, we aim to enhance our service quality, develop new functionalities, and introduce innovative features. This may involve employing automated analysis, such as machine learning, on user-generated content.
3. Communication: We utilize your information to inform you about service modifications, security alerts, or support-related communications. Depending on your marketing preferences, we might also send promotional messages about our offerings.
4. Compliance with Legal Obligations: Your information might be used to fulfill legal and regulatory requirements, respond to governmental or law enforcement requests, or participate in legal proceedings concerning the Website.
5. Safeguarding Rights and Prevention of Misconduct: In cases of suspected illegal actions, fraud, potential threats to any individual's safety, or breaches of our terms of service, your information may be employed for investigatory or preventive measures.
6. Research and Strategic Analysis: For strategic decision-making and better understanding of our user base, we conduct research and analysis using your information. This helps us to grasp demographic details, interests, behaviors, and overall usage patterns of our services.

3. Use of Cookies and Analytics by Third Parties

1. What are Cookies? Cookies are tiny text files sent to and stored on your device by your web browser. They usually contain information like the originating domain, the cookie's duration before it expires, and a unique identifier, which might be a random number. Cookies can store data about your device settings, browsing history, and activities on our Services.
2. Purpose of Cookies: Our Website utilizes cookies to enhance and secure our services, such as remembering your login details, tailoring content specifically for you, recognizing your preferences, and improving overall site performance and user experience.
3. Cookies from Third Parties: We partner with third-party providers for analytical services and site metrics, which involve using cookies, web beacons, and other technologies to gather information like your IP address, device identifiers, the browsers used to visit our Services, pages viewed, time spent on pages, links clicked, and tracking of conversions.
4. Google Analytics: Our site employs Google Analytics to understand how users engage with the Website. It uses cookies and other tracking technologies to collect data on user interactions, which helps us compile activity reports and offer services related to website usage. Information collected by Google might include your IP address, visit times, whether you're a returning visitor, referral sites, and more.
5. Cookies from Game Providers: To ensure a fluid gaming experience, our Game Providers might deploy cookies and similar technologies. These are essential for the games and features they offer to function correctly.
6. Payment Gateway Tracking: Cookies and tracking technologies are also used by our Payment Gateway providers to facilitate secure payment processes and remember your transaction preferences. These tools are vital for conducting financial transactions, detecting, and preventing fraud.

Remember, you have control over your cookie preferences through your browser or device settings. However, blocking cookies may limit your ability to access or use certain features of our Website.

4. Information Storage and Security Measures

1. Data Management: The collection, safeguarding, and storage of your personal data are meticulously managed by our Provider, serving as the data custodian on our behalf. This arrangement ensures adherence to uniform data protection and privacy standards.
2. Storage Locations: In compliance with stringent European Union data protection regulations, your data is securely housed in data centers located within the EU, as per the practices of our Provider.
3. Reliability Measures: To mitigate data loss and maintain service dependability, our Provider implements data redundancy strategies and conducts regular backups, enabling system restoration to its previous state should data compromise occur.
4. Encryption Protocols: We utilize encryption both for data in transit and at rest. 'In transit' encryption protects your data during transmission across the internet, while 'at rest' encryption secures data stored on our Provider's platforms.
5. Vulnerability Assessments: Penetration tests are periodically performed by our Provider to uphold our system's security, identifying and remedying potential vulnerabilities through simulated cyber-attack scenarios.
6. Security Techniques: Our Provider adopts a suite of security measures, including the deployment of firewalls, intrusion detection and prevention systems, consistent software updates, and strict access control mechanisms to guard against unauthorized data access, changes, exposure, or destruction.
7. Standards and Compliance: The security policies and protocols of our Provider are crafted to align with recognized global standards, undergoing regular evaluations and updates to reflect evolving technological landscapes, operational requirements, and regulatory changes.

While our Provider employs extensive security precautions to safeguard your personal information, it's crucial to acknowledge that no digital transmission or storage system is infallible. Hence, while we strive for the utmost protection of your data, complete security cannot be unequivocally assured.

5. Handling of Information with Third Parties

1. Respect for Privacy: Your privacy and trust are paramount to us. Therefore, we do not sell, exchange, or otherwise disclose your personal data to external entities without your explicit permission. However, we may share your information with reliable third parties that aid in the operation of our Website, our business processes, or in delivering services to our users, provided they commit to maintaining the confidentiality of your information.
2. Legal Obligations: Your personal data may be disclosed if necessary to comply with legal obligations, uphold our site policies, or safeguard our or others' rights, property, and safety. Furthermore, we may share aggregated, non-personal information with others for marketing, advertising, or other purposes.
3. Third-Party Services: We engage with third-party service providers, such as payment gateways and transaction processors, who have their distinct privacy policies regarding the information we must supply for your purchase-related transactions. We encourage you to review their privacy policies to comprehend how they manage your personal data.
4. External Links: Our Website may include links to third-party websites not under our control. Clicking on a third-party link will take you away from our site. We recommend reviewing the Privacy Policy of any site you visit, as we do not have oversight or liability for the content, privacy policies, or practices of third-party sites or services.

6. Rights Regarding Your Personal Data

1. Overview of User Rights: As a user of our Website, you possess certain rights concerning the personal data we maintain about you, including:

   • The right to be informed about how we collect and use your personal data.
   • The right to access the personal data we hold about you.
   • The right to rectify any inaccuracies in your personal data.
   • The right to erase your personal data from our records.
   • The right to limit the processing of your personal data.
   • The right to data portability, allowing you to transfer your data to another service provider.
   • The right to object to our processing of your personal data under certain conditions.
   • Rights regarding automated decision-making and profiling.
2. How to Exercise Your Rights: Should you wish to utilize any of these rights, reach out to us via email. For your security, we might request further verification of your identity upon receiving a request. We aim to address all requests within a month. There may be instances where we're unable to fulfill a request, such as when it conflicts with our confidentiality obligations or if we're legally permitted to handle the request differently.
3. Withdrawing Consent: At any point, you have the liberty to withdraw your consent for the processing of your personal data, particularly where our processing is consent-based. Withdrawing consent does not invalidate any processing that occurred prior to the withdrawal. Please note, retracting your consent may impact our ability to deliver specific services or products.
4. Direct Marketing Opt-Out: You have the unreserved right to object to the processing of your personal data for direct marketing purposes. Upon exercising this right, we will stop processing your data for these purposes.
5. Inquiries and Complaints: For any questions, to exercise your rights, or to raise complaints regarding how we process your data, please contact us via email.

7. Principles of Data Retention

1. Retention Duration: Your personal data is retained only for the time necessary to accomplish the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. The duration for which we keep personal data is determined by considering the volume, type, and sensitivity of the data, the potential risk of harm from unauthorized access or disclosure, our processing purposes, whether these purposes can be achieved by other means, and the relevant legal stipulations.
2. Statutory Retention Obligations: There are situations where laws mandate us to keep personal data for a specified timeframe. For example, transaction data must be kept for seven years to comply with tax regulations.
3. Data Disposal Post-Retention: Once the retention period concludes, we ensure your personal data is either completely destroyed or anonymized, rendering it untraceable back to you. Physical documents are disposed of securely.
4. Handling of Inactive Accounts: Accounts inactive for an extended period are subject to a secure data deletion process.
5. Retention for Legitimate Reasons: Should we need to retain any data due to ongoing legitimate business or legal reasons, we will inform you about such data and continue its retention.
6. Inquiries About Data Retention: For any questions related to how long your data is stored or if you wish to request the deletion of your data, please reach out to us via email.

8. Modifications to the Privacy Policy

1. Policy Updates: Our Privacy Policy is subject to amendments and updates periodically at our discretion. We will ensure the updated policy is readily available on our platform for review.
2. Notifying Users: In the event of significant changes to our Privacy Policy, we will either post a clear announcement on the Website or directly communicate with you to inform you of these changes. It's advisable to review this policy regularly to remain informed about how your information is protected.
3. Acceptance through Continued Use: By continuing to use the Website following any changes to the Privacy Policy, you acknowledge and agree to the updated terms. If the modifications are not acceptable to you, we recommend ceasing all use of the Website.
4. Inquiries: For any questions or feedback regarding these updates, please do not hesitate to contact us at [email protected].

9. Getting in Touch

1. Inquiries and Feedback: Should you have any inquiries or feedback concerning this Privacy Policy or the way we manage your information, please reach out to us. We are committed to providing timely and courteous responses, aiming to resolve any concerns or issues you might encounter.
2. How to Contact Us: For direct communication, you can email the Website operator at [email protected]. To ensure your message is promptly addressed, please mention 'Privacy Policy' in your email's subject line.
3. Concerns of Misuse: If you suspect that your information is not being handled properly or is being disclosed contrary to the stipulations of this Privacy Policy, we urge you to notify us immediately.

We value your privacy greatly and thank you for placing your trust in us to manage your information with the highest degree of care and responsibility.